Refund policy

Because every order is professionally personalized with your unique event details, all sales are final once production has begun.

If your order arrives damaged, defective, or contains a printing error, please contact us within 7 days of delivery with photos of the issue. We'll gladly work with you to replace the affected items.

Before printing begins, you'll receive a digital proof to review and approve. Please carefully check all spelling, dates, addresses, and other personalized information before giving final approval. Once a proof has been approved and your order has entered production, changes and refunds cannot be made.

If you have any questions about your order, we're always happy to help. Please visit our Contact page and complete the contact form. We personally respond to all inquiries within one business day.